Who we are
Epoxy Res-iT ("we", "us", "our") operates the website at https://www.epoxyres-it.co.uk and sells epoxy resin products online.
For privacy enquiries, contact us at info@epoxyres-it.co.uk or via our contact page.
Information we collect
We may collect and process the following types of personal data:
- Identity and contact data: name, email address, phone number, billing address, and delivery address.
- Order and account data: order history, account login details, wishlist items, and customer support messages.
- Payment data: payments are processed by Stripe and/or PayPal. We do not store full card numbers on our servers.
- Technical and usage data: IP address, browser type, device information, pages visited, and referral source.
- Marketing preferences: email newsletter sign-up status and communication preferences where you opt in.
How we use your information
We use personal data for the following purposes:
- To process and fulfil orders, including payment, delivery, and customer service.
- To manage your account and provide order updates.
- To respond to enquiries, complaints, and support requests.
- To send service emails such as order confirmations, dispatch notifications, and account verification.
- To send marketing communications where you have opted in (you may unsubscribe at any time).
- To improve our website, products, and customer experience.
- To prevent fraud, secure our platform, and comply with legal obligations.
Legal bases for processing (UK GDPR)
We process personal data under one or more of the following lawful bases:
- Contract — to perform our agreement with you when you place an order or create an account.
- Legitimate interests — to operate and improve our business, prevent fraud, and provide customer support, balanced against your rights.
- Consent — for optional marketing emails and non-essential cookies where required.
- Legal obligation — where we must retain or disclose data to comply with law.
Sharing your information
We do not sell your personal data. We may share information with trusted service providers who help us operate our business, including:
- Payment processors (Stripe, PayPal).
- Shipping and fulfilment partners and carriers.
- Email and hosting providers.
- Analytics and advertising partners where you have consented to relevant cookies or where data is aggregated or pseudonymised.
These providers may only use your data to perform services on our behalf and must protect it appropriately.
We may also disclose information if required by law, court order, or to protect our legal rights.
International transfers
Some service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place consistent with UK data protection law.
Data retention
We keep personal data only as long as necessary for the purposes described in this policy, including legal, tax, and accounting requirements.
Order records are typically retained for up to 7 years for tax and compliance purposes unless a longer period is required by law.
Cookies and similar technologies
Our website uses cookies and similar technologies to enable core functionality, remember preferences, measure traffic, and support marketing where permitted.
Essential cookies are required for checkout, account login, and cart functionality.
Non-essential cookies (such as analytics or advertising cookies) are used only where you have given consent through our cookie banner or settings where applicable.
You can control cookies through your browser settings. Blocking essential cookies may affect site functionality.
Your rights
Under UK data protection law, you may have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate data.
- Request erasure of your data in certain circumstances.
- Object to or restrict processing in certain circumstances.
- Request data portability where applicable.
- Withdraw consent at any time for processing based on consent.
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
To exercise your rights, contact us at info@epoxyres-it.co.uk. We may need to verify your identity before responding.
Children
Our website and products are not directed at children under 16, and we do not knowingly collect personal data from children.
Security
We implement appropriate technical and organisational measures to protect personal data. However, no online transmission or storage system is completely secure.
Checkout pages use encrypted connections (HTTPS), and payment details are handled by PCI-compliant payment providers.
Changes to this policy
We may update this privacy policy from time to time. Material changes will be posted on this page with an updated date.
Contact us
If you have questions about this policy, please get in touch using the contact form or email below.